Software Maintenance and Managed Services for Pakistani Enterprises
Application support, SRE and 24/7 on-call coverage delivered by senior Pakistani engineers — with SBP-aware change management and PKR-predictable retainers.
Software does not stop the day it ships. SBP inspections, PDPB notices, OS deprecations, library CVEs, third-party API changes and the long tail of customer-reported issues all keep the engineering bill running long after go-live. The cheapest Pakistani option — a junior support team and a WhatsApp group — fails the moment the first real incident lands.
Buraq operates application support and managed services with the discipline regulated Pakistani enterprises actually need. SBP-aware change management, documented runbooks, on-call rotations, monthly KPIs, and senior engineer escalation paths. PKR-priced retainers with clear scope and no hidden hourly bleed.
What teams in Pakistan are up against
Production incidents triaged on WhatsApp at 2 AM with no runbook, no clear ownership and no postmortem.
Library and OS upgrades skipped for 24 months until a CVE forces an emergency weekend deployment.
SBP-required change management documented in retrospect because the support team did not know what evidence was needed.
Vendor lock-in from a previous agency that owns the deployment keys, the domain and half the source repositories.
Application monitoring that fires 200 alerts a day, none of which anyone investigates.
Where we deliver across Pakistan
Built for Pakistan regulatory requirements
SBP Enterprise Technology Governance & Risk Management Framework-aligned change, incident and problem management.
Personal Data Protection Bill (PDPB) and PECA 2016-aligned data handling and breach response.
ISO 20000, ITIL v4 and NIST CSF-aligned operational processes.
Audit-ready change logs, incident postmortems and KPI evidence for SBP, SECP and external review.
Outcomes for Pakistan teams
Senior Pakistani engineers on call
Tier 2/3 engineers based in Karachi, Lahore and Islamabad with full local-hour coverage and 24/7 on-call rotation for production incidents.
PKR retainers, predictable scope
Monthly retainers in PKR with defined SLAs, capacity ceilings and overage governance. No surprise hourly bills, no hidden change orders.
SBP-acceptable change management
Documented change tickets, approval trails, deployment evidence and rollback plans in formats SBP technology reviewers expect.
Real ownership transfer
Runbooks, monitoring dashboards, deployment pipelines and infrastructure-as-code documented so your team can take operations back in-house when ready.
Operations that survive the SBP inspector
SBP technology inspections of regulated Pakistani entities now look hard at change management, incident response, capacity planning and third-party risk. "We deployed something on Friday because the customer asked" is not an answer. We bring the discipline that lets you answer cleanly: what changed, who approved it, what was tested, what monitoring caught any issues, and how rollback works.
On the incident side, we run blameless postmortems for every Sev 1 and Sev 2, document corrective actions in a tracked register, and report monthly on the trend. Reliability stops being a hope and becomes a measured outcome.
Honest retainers, honest scope
Most Pakistani support contracts are sold cheap and recovered through change orders. Ours are not. Retainer scope is defined in writing — what is included, what is not, and how overage is governed. Capacity is sized to the actual workload, not optimistically undersold to win the deal.
Engagements typically start with a 4-week stabilisation: monitoring tuned, runbooks written, change-management implemented, and the worst sources of incident noise eliminated. Once the platform is calm, we move to steady-state retainer with monthly KPI reviews.
Technologies we deploy in Pakistan
Pakistan questions, answered
Have a question not listed here? Contact our Pakistan team and we'll get back to you.
Do you offer 24/7 production support?
Can you take over support from a previous vendor?
How do you handle SBP-required change management?
What if our incident is on a system you did not build?
Other services for Pakistan
Maintenance & Management Services in other markets
Operations that pass SBP review and respect your PKR budget
Book a 30-minute call with a senior Pakistani SRE. We'll review your current operations, incident history and SLA needs, and propose a stabilisation plan that fits your retainer budget.